Troubleshooting
Camera or pose detection isn’t working
Fix camera permission issues and improve pose detection quality.
If the camera screen is black
- iOS:Settings → Privacy & Security → Camera → enable ErgoVision.
- Android:Settings → Apps → ErgoVision → Permissions → enable Camera.
- Force-close the app and re-open it.
If the skeleton overlay is missing or jumpy
- Improve lighting — pose detection needs a well-lit subject.
- Keep the entire body in frame from head to feet.
- Avoid busy or low-contrast backgrounds (e.g., worker in dark clothes against dark machinery).
- Hold the phone steady — tripod or magnetic mount helps for long recordings.
Still stuck? Send us details including your phone model and OS version.